FAQ

Do I have to be a member to use your services?

Currently the QG is still open to the public, except for the Cigar Lounge.  One must be a member or guest of a member to enjoy. 

Is the QG for men only?

The QG was designed to fill the gap that women typically already have in high end salons, spas designed with women as the target client and dedicated women's boutiques.  The QG not only is a welcoming place for women, it is the place where many women recommend to their husbands, friends and colleagues. Many women also take advantage of our spa, tailor and our speakeasy inspired restaurant, Clock Restoration.

Are children welcome for services?

A: The QG has many client children and teens who receive grooming service at the QG. We love being part of the first haircut experience and the many father-son appointments. However our commitment is to provide a safe, proper, and enjoyable experience for all our clients.  If a provider has to end service abruptly due to inability of the child to stay still or composed, we will then follow our cancellation policy by requesting payment for time booked. If you have any questions or concerns about booking your child, please feel free to contact us at the hello@theqg.com.  Spa treatments and therapy sessions are for clients 18 years and older. For additional policy information regarding children's haircut services, please read our post. 

Do you sell Gift Certificates?

Yes!  You can purchase a gift card here and can be used for either location and our bar and restaurant, Clock Restoration.  

Do you validate parking?

For our Downtown Baltimore location, discounted parking is available at the Harborplace Garage. If you do find parking on the street during the week on Calvert Street, please be aware that after 3pm, cars will be towed to allow for "commuter traffic". 

I have some feedback, but I don't know who to contact.

Great!  We love hearing about ways we can improve.  Email us at hello@theqg.com and we will make sure it gets to the right person.